How to Set Up Multi-Factor Authentication in 3PM Construction

How to Set Up Multi-Factor Authentication in 3PM Construction

Overview

Multi-factor authentication, commonly called MFA, provides an additional layer of security when signing in to 3PM Construction.
In addition to entering your email address and password, MFA asks you to enter a temporary verification code from an authenticator app on your phone.
MFA requires a one-time setup. Once your device has been verified, you will generally only need to enter another verification code when you sign back in after the 21-day trust period.

Before You Begin

You will need:
  • Access to your 3PM Construction account.
  • A mobile device.
  • An authenticator app installed on your mobile device.

You can use any compatible authenticator app eg, Google Authenticator or Microsoft Authenticator. 3PM Construction does not require or recommend one specific authenticator app.
You can continue using an authenticator app that you already have installed.

Setting Up MFA on a Desktop Computer

Step 1: Sign In

Open 3PM Construction and sign in using your usual email address and password.






Step 2: Begin MFA Setup

Once MFA has been enabled for your account, you will be asked to set up multi-factor authentication after signing in.

Select the button 'Configure' to begin the setup process.


Step 3: Open Your Authenticator App

  1. Open your preferred authenticator app on your mobile device.
  2. In the authenticator app, select the option to add a new account.
  3. Depending on the app you are using, this option may appear as:
    • A + button
    • Add account
    • Scan QR code
    • Enter setup key
  4. You can choose to 'Scan QR Code' or 'Enter setup key'


Step 4: Connect the Authenticator App

3PM Construction will display a QR code and also provide a setup key.

Use your authenticator app to either:

1. Scan the QR code displayed on your computer which will add a code on your authenticator app



OR
2. Manually enter the setup key which will add a code on your authenticator app



Step 5: Enter the Verification Code

After the account has been added, your authenticator app will display a temporary verification code.



Click 'Next' on the desktop 3PM Construction




Enter the 6-digit code from your authenticator app into the verification field in 3PM Construction and click 'Verify'



You will get a confirmation message, and then you click 'Enable MFA'


Step 6: Save Your Backup Codes

You will then be provided with backup codes. 



Store these codes somewhere secure. Backup codes can help you access your account if you lose access to your authenticator app or change your phone.


Step 7: Complete the Setup

Once the verification code has been accepted, MFA setup is complete and you will be signed in to 3PM Construction.

Your device will remain trusted for 21 days. When you sign back in after the trust period has expired, you will be asked to enter a new code from your authenticator app.



Setting Up MFA on a Mobile Device

The MFA setup process is the same for Android and iOS devices.

When you sign in through the 3PM Construction mobile application, the login process will open or redirect you to a browser.

Step 1: Sign In Through the Mobile App

Open the 3PM Construction application and enter your usual email address and password.


Step 2: Begin MFA Setup

After signing in, follow the prompt to begin setting up multi-factor authentication.


Step 3: Add the Account to Your Authenticator App

Open your authenticator app and add a new account.

You can connect the account by scanning the displayed QR code or manually entering the provided setup key.

When completing setup on the same phone, using the setup key may be easier than trying to scan a QR code displayed on that device.


Step 4: Enter the Verification Code

Return to the 3PM Construction login screen and enter the temporary code displayed in your authenticator app.

Select 'Verify' to verify the code.


Click 'Enable MFA'



Step 5: Save Your Backup Codes

Save the backup codes provided during the setup process.



Then click 'Continue to sign in'


Step 6: Complete the Setup

Once the verification code has been accepted, you can continue into the 3PM Construction mobile application. Then use the platform as you normally would.


Changing to a New Phone

Authenticator codes are connected to the authenticator account configured on your device.
When changing phones, use the transfer, backup or migration option available in your authenticator app to move your authenticator accounts to the new phone.
Where possible, complete this transfer before removing access to your previous phone.
When you next sign in to 3PM Construction, use the verification code generated by the authenticator app on your new phone.

What to Do if You Are Locked Out

You may be unable to sign in if:
• You have lost your phone.
• You have changed phones without transferring your authenticator accounts.
• The 3PM Construction account has been removed from your authenticator app.
• You no longer have access to your backup codes.

First, try using one of the backup codes saved during the original MFA setup.
When you do not have access to your authenticator app or backup codes, contact your usual support contact or 3PM Support and request an MFA reset.
After MFA has been reset, you will be asked to complete the setup process again by connecting an authenticator app and entering a new verification code.

Frequently Asked Questions

  1. What is multi-factor authentication? 
    Multi-factor authentication adds an additional verification step when you sign in. You will use your normal email address and password, followed by a temporary code generated by an authenticator app.
  2. Do I need to set up MFA every time I sign in?
    No, the authenticator app setup is completed once. After setup, your device will remain trusted for 21 days. You will need to enter another verification code when you sign back in after the trust period has expired.
  3. Does the 21-day trust period vary between companies? 
    No, the 21-day trust period is a universal system setting and does not vary between individual 3PM Construction environments.
  4. Which authenticator app should I use? 
    3PM Construction does not require a particular authenticator app. You can use Microsoft Authenticator, Google Authenticator, Zoho OneAuth or another compatible authenticator app.
  5. Do I need to download another app when I already use an authenticator? 
    No, you can add your 3PM Construction account to the compatible authenticator app that you already use.
  6. Is the setup different on Android and iPhone? 
    No, the overall process is similar for Android and iOS devices.
  7. Is the mobile setup different from the desktop setup? 
    The verification process is the same. Mobile sign-ins redirect to a browser, where you will follow the same MFA setup and verification steps.
  8. What happens when I get a new phone? 
    Transfer your authenticator accounts to the new phone using the transfer or migration option provided by your authenticator app. When the authenticator account is not transferred, you may need to use a backup code or contact support for an MFA reset.
  9. What happens if I lose access to my authenticator app? 
    Try using one of your saved backup codes. When you do not have backup codes, contact your usual support contact or 3PM Support. Your MFA access can be reset, after which you will need to configure the authenticator app again.
  10. Will resetting MFA remove my 3PM Construction account? 
    No, resetting MFA allows you to configure the authentication process again. You will continue using your existing 3PM Construction account.

Need Help?

When you cannot complete the setup or access your account, contact your usual support contact or 3PM Support.

Please explain that you require assistance with multi-factor authentication and advise whether you:
  1. Have changed phone
  2. Still have access to your backup codes
  3. Have lost access to your authenticator app